Gartner Definition Of Field Service Management

Cloud and mobile.

Gartner definition of field service management. An increased focus on workforce optimization improved service quality levels a move to more flexible software models for example software as a service or cloud and wireless mobility. Gartner glossary information technology glossary f field service management software field service management software these applications are designed within a crm environment that enable field service technicians or dispatchers to diagnose problems categorically identify the required parts and information and dispatch them to the client or site. Field service management application priorities vary significantly by use case so we compare vendors using nine capability areas weighted differently for each of three use cases. Managing demand planning work informing and enabling technicians debriefing work orders and performing analysis and integration.

In many ways gartner s report outlines what we already knew. Gartner magic quadrant for field service management summary vendors positions in this magic quadrant reflect customers new expectations in areas such as digital technician support outcome based service business models and ai driven scheduling and decision support. Field service management includes the detection of a field service need through remote monitoring or other means inspection or a customer detecting a fault field technician scheduling and optimization dispatching parts information delivery to the field and process support of field technician interactions. Gartner magic quadrant for field service management summary four trends continue to drive changes in the field service market.

Gartner has announced that once again ifs has been named in the leaders section of the 2019 magic quadrant for field service management. The report paints a picture of a maturing service landscape. Gartner magic quadrant for field service management summary vendors positions in this magic quadrant reflect the demand to align technicians and contractors using technologies like ai streaming video and the internet of things for effectiveness in all interactions. Gartner magic quadrant for field service management summary vendors positions in this magic quadrant reflect clients new expectations in areas such as collaboration safety business models and ai driven decision support for parts and labor planning.

Gartner researched 16 vendors on standard field service capabilities. Gartner s magic quadrant for field service management.