Gartner Field Service Management 2016

This mention has been a massive success for the people behind mplsystems who were recently identified as a visionary in gartner s 2016 magic quadrant for contact centre as a service ccaas for western europe.

Gartner field service management 2016. Contact centre as a service speciliast mplsystems has recently achieved commendation in the gartner 2016 field service management report. 03 november 2016 id. The field service management market continues to splinter between vendors that offer specialty capabilities and those that deliver broader field service suites. For field service managers it s essential to find a vendor that can seamlessly align contractors and technicians using the latest developments in artificial intelligence the i nternet of things and streaming video.

22 december 2014 id. Field service management fsm is a discrete market within the broader customer service and support software market. Field service automation is on the rise and customer satisfaction is directly tied to efficient field service management. Gartner prides itself on its reputation for independence and objectivity.

Field service providers fsps typically dispatch technicians to remote locations to provide installation repair or maintenance services for equipment or systems. Gartner magic quadrant for field service management summary vendors positions in this magic quadrant reflect the demand to align technicians and contractors using technologies like ai streaming video and the internet of things for effectiveness in all interactions. A graphical competitive positioning of leaders visionaires niche players and challengers for field service management. Gartner s magic quadrant for field service management.

Gartner magic quadrant for field service management summary vendors positions in this magic quadrant reflect customers new expectations in areas such as digital technician support outcome based service business models and ai driven scheduling and decision support. Gartner magic quadrant for field service management. Gartner researched 16 vendors on standard field. Field service management includes the detection of a field service need through remote monitoring or other means inspection or a customer detecting a fault field technician scheduling and optimization dispatching parts information delivery to the field and process support of field technician interactions.

The field service management market continues to evolve and mature in response to new technology developments in the areas of saas and mobility.